For non-food products (e.g. merchandise), customers may return any purchased items within 14 days of receipt and receive a full refund. Items must be returned undamaged and in their original packaging.
It is not possible to return frozen or perishable food unless they are of poor quality, damaged or faulty, or where we have delivered goods that you did not order and you have not accepted them. If this is the case, please inform us within 48 hours of receipt of your product to qualify for a refund.
In the unlikely case that your goods have defrosted please ensure you take pictures of the products as soon as you get them out of the box (better still a video, or inserting a knife/fork into the product). Our tests show products in our orders remain completely frozen up until 1900 on the day of delivery. Partially defrost foods are safe to refreeze when below 5 degrees for 4 hours.
Please note, due to the items being frozen, we cannot accept refunds for foods that have defrosted as a result of incorrect storage.
Orders & Pricing Errors
We check all of our orders when we receive them and reserve the right to refuse or refund any order, without reason, up until the point of delivery. If such issue arises, we will contact you to discuss your order at the earliest convenience.
Cancelling/adjusting your order
If you would like to cancel or adjust your order we would need sufficient admin time to make this adjustment. The minimum amount of time needed is 2 working days.
To discuss your order, please call our customer care team on:
01757 211 740
My GSN LTD
Old Chapel, Denison Road, Selby, YO8 8DA