***Please note the majority of our foods are frozen, will be shipped and arrived with you frozen unless stated otherwise in product descriptions.***
FREE delivery for all orders over £60
Orders placed on day 1 will be delivered day 3. Please note the cut off point for orders is 9am to ensure day 1 for day 3 delivery.
If you prefer to specify a delivery time and date please do so in the special instructions/comments box at checkout.
Currently we can only delivery Monday-Friday 8am-7pm. We are looking to extend this to include Saturday deliveries again in the near future.
All produce is stored in accredited storage facilities and transported via DPD, the UK's leading next day courier specialising in chilled and frozen food distribution.
Regular temperature checks are performed on the produce at all stages of transit and during storage.
Goods are delivered in ambient (or some chillied) vehicles with goods carefully packed with ice packs in special insulated boxes to ensure they arrive frozen and in perfect condition.
What if I am out when my food arrives?
It is your responsibility to be available for delivery on the day specified.
If you are not available to receive your order, we cannot be responsible for goods left with neighbours or in a storage place accessible to others.
Should there be nobody there to receive the goods the courier will leave the goods in a suitable place, as if they are returned to depot and delivered the next day there is a high possiblilty they will have defrosted by the time of delivery.
You have the option to give us specific "leave in a safe place" or "leave with neighbour" instructions at checkout. The courier will then leave it in the specified location.
The location should be out of direct contact with the sun. For instance in or behind a shed or garage etc. We then guarantee that the food will still be frozen for the duration of that delivery day.
It is your responsibility to check the agreed location and return to the freezer as soon as possible.
If delivery is not attempted or you have not received the slip through the door by 5pm on the day of the expected delivery please contact us in case it is in a safe place and the delivery slip has gone missing.
Is it safe to send meat by courier?
Absolutely, we take great care to ensure our goods reach you in pristine condition. Independent tests show our special insulated boxes and ice packs will keep your order well within frozen temperatures during transit.
If your delivery is damaged we advise that you reject it at the point of delivery and sign as rejected/damaged via DPD.
If your delivery is not frozen when received please take pictures of the products immediately and email them to firstname.lastname@example.org
Please note, currently we are only able to deliver to the UK, please keep check on our social media accounts as we are looking to extend our reach shortly.
What should I do if my order does not arrive?
Contact us immediately on 01757 211740 and we will sort it straight away.